Hello Katrina,

Thank you for reaching to us through this platform.

I am sorry to hear about the problem you are experiencing.

Please consider the following fixes given below.

• Update your system drivers

Updating your system drivers helps you fix this issue.

If you have downloaded one of our products, I would suggest running a scan on an admin level so you could fully fix the issue.

If you have PCReviver installed, please see the steps given below.

1. Please open your PCReviver program.

2. Kindly select the Repair tab.



3. Now click Scan, after the scanning process is complete please select Repair.



4. Please wait for the repair process, you should be able to fix the issue once it's done.

If the solution above did not help you, please see the solution given below.

• Run the Windows system file checker

Windows file checker is a built-in tool to help you fix corrupted Windows files.

1. Please click the Start button.

2. Type CMD in the search box, please do not press enter yet.
Hold CTRL+Shift on your keyboard, hit ENTER ,you will be prompted with a permission dialog box or you can simple right-click the command prompt app and select run as administrator.

3. Kindly select Yes.

4. A black console window will open with a blinking cursor.

5. Please type sfc /scannow and hit ENTER.



6. The System File Checker should begin the scanning process to fix and locate issues on your computer.

If the issue still persists, please check your Windows update.

Window's update helps you solve a lot of Windows issues.

1. Please click the Start button.

2. Type update into the search box and hit ENTER.



3. The Window's Update dialog box will appear.

4. If updates are available, click the Install Updates button.



Hope this helps!

If you have additional issues, please let me know.

Sincerely,

Christian