Hi Norella,

You can use the below fixes to resolve the issue.

Fix #1: Check your HDD and RAM
This error – having Windows stuck at the “Windows is loading files” screen – can be caused by either a corrupt or failed hard disk or bad RAM memory sticks.
If you have multiple HDDs and RAM memory sticks, follow these tips:

• Remove the additional hard disks from your PC and only leave the main HDD. Restart your computer to see if the “Windows is loading files” screen loads correctly.
• Remove additional RAM memory sticks and leave only 1 memory stick. Restart your computer and check if the error appears again.

Fix #2: Reset BIOS
You can try to reset your computer’s BIOS settings.
You can either reset your BIOS settings or upgrade your BIOS version to the latest available.
To reset your computer’s BIOS settings to the default settings, follow these steps:

1. Restart the computer
2. Press the necessary key to boot into the BIOS menu. This key is usually any of the following, depending on the computer manufacturer: Esc, Del, F2, F8, F12.The key you need to press is usually displayed on the first screen as your computer boots, just before the Windows logo appears.Here’s the F12 key necessary to open BIOS menu displayed on a Dell computer:
3. Find the option to reset your BIOS or load its default options. This is usually called any of the following:
   • Load Default
   • Load Fail-Safe Defaults
   • Load BIOS Defaults
   • Load Default Settings
   • Load Setup Default
   • Get Default Values
4. Save these changes and exit the BIOS menu

If reseting your BIOS to its default settings doesn’t fix the error, try updating BIOS to its latest version available.

Fix 3: Try to attempt at fixing the “Windows is loading files” error.
Booting into Safe Mode and trying to uninstall recently installed software applications or drivers could fix this issues.
To boot into Safe Mode, follow these steps:

1. Restart your computer
2. Press the F8 key as soon as your computer starts. You need to press the key before the Windows Vista or Windows 7 logo appears.
3. At the Advanced Boot Options menu, select Safe Mode

   The Advanced Boot Options screen in Windows Vista

4. Press Enter

To boot into this mode on your Windows Vista or Windows 7, follow these steps:

1. Restart your computer
2. Press the F8 key to open the Advanced Boot Options menu

   The advanced boot options startup menu.

3. Select the Last Known Good Configuration option
4. Press Enter

Fix #5: Disable automatic restart on system failure

If the “Windows is loading files” error is caused by a STOP error, you can try to disable the automatic restart on system failure option in order to determine which STOP error is causing this error.
To identify the STOP error and troubleshoot it, follow these steps to disable this option on your Windows Vista or Windows 7:

1. Restart your computer
2. Press the F8 key before the Windows Vista or Windows 7 logo appears
3. At the Advanced Boot Options menu, select the Disable automatic restart on system failure option
4. Press Enter
5. Your computer should now reboot
6. If a blue screen appears next, after the restart, note the STOP error and troubleshoot it. If Windows still doesn’t continue after the “Windows is loading files” screen, continue with Fix #6 below.

Fix #6: Run Startup Repair
To run the Startup Repair utility on your Windows Vista or Windows 7, follow these steps:

1. Insert the original Windows Vista/7 installation disc (the install DVD)
2. Press any key to boot from the DVD
3. At the Welcome screen, click Repair your computer

   Windows Vista Repair Your Computer Menu

4. Choose your operating system
5. At the System Recovery Options screen, select Startup Repair

   

   Windows 7 System Recovery Options Screen

6. Wait for the Startup Repair utility to finish
7. Restart your computer

Fix #7: Run bootrec

Using the bootrec.exe utility, provided on your Windows Vista or Windows 7 installation DVD, you can fix the MBR of your computer and attempt to fix the “Windows is loading files” error.
Follow these steps to open and run the bootrec utility:

1. Insert the Windows Vista/7 DVD and boot from it (press any key at the Press any key screen to boot from the media)
2. Select a language, keyboard method
3. Click Next
4. Click Repair your computer at the Welcome screen
5. Choose your operating system from the list
6. Click Next
7. Click Command Prompt from the System Recovery Options menu

   

   Windows 7 System Recovery Options Screen

8. Type these commands and press the Enter key after each:

   bootrec /fixboot
   
   bootrec /scanos
   
   bootrec /fixmbr
   
   bootrec /rebuildbcd

9. Type: exit
10. Press Enter
11. Restart your computer

I hope this helps.

Regards,
Lokesh