Hello, thank you for your reply. No other USB devices will work in the affected ports. I have done many reboots, and Device Manager is clean. EXCEPT - and this might not be a problem, but is seems weird to me that I now have two Chipset Controllers under the Universal Serial Buss section in Device Manager. I have a Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 and I have Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D one as well. I am not sure if I am supposed to have both or not? Also - these are all 2.0 USB hubs. Thanks for the help - I will be forced to reimage my machine I guess if I can\'t resolve this.

UPDATE: I ended up re-imaging my machine, the USB ports are back. I also had 3 bluetooth unknown devices after running your software, now I have none. For me I think I need to not use your product. Perhaps laptop drivers are too specific for something like this.

Hi Michael, I\'m sorry to hear about the outcome. Yes, it is normal to have both those USB controllers listed in the device manager. We\'ve seen this on some machines. In the future, we recommend these less-drastic, easy to use recovery options in such situations: Restart your system and start tapping the F8 key to either load the Last Known Good Configuration (or) the Windows Safe Mode option to get into Windows and use the System Restore feature to restore any recent changes. As for Driver Reviver, we constantly strive to test, validate and deliver high-ranking, compatible driver updates for Laptop hardware. However, some devices can get quite finicky with OEM drivers and may require specific updates from the Laptop manufacturer which may or may not be available. We\'d really appreciate it if you could run a new scan using Driver Reviver and use the Report Feedback option in the scan results window to report the driver updates you had trouble with. We\'ll be sure to take a look and fix them ASAP. Thanks again and sorry for all the trouble. James